Training

Windchill PLM for Service

Optimize Your Service Operations

Improve your service performance and technician efficiency with end-to-end management and delivery of configuration-specific service and parts information.
Digital thread

Use PLM to improve service agility and efficiency

As your company’s service leader, you’re under pressure to digitally transform your organization. Yet, a survey conducted by Tech-Clarity of over 100 service leaders discovered 54% of respondents experience poor customer satisfaction due to inaccurate service information. How do you focus on improving service efficiency if you’re constantly burdened with customer escalations?

With PLM, the most up-to-date service and parts information is extended from engineering to service in a highly accessible way. As a result, service issues are resolved quickly, with a faster first-time-fix-rate, less equipment downtime and greater technician productivity.

ATC

Partner

Optimize your service organization with PLM

With PLM for service, your team will gain access to the latest product-centric service and parts information, improving overall efficiency while reducing operational costs.

Improve time-to-market
Improve customer satisfaction

Improve first-time-fix-rate by 90% or more.

Improve manufacturing efficiency
Reduce service costs

Save an estimated up to $6 million annually in operation-related costs.

Create design variants faster
Lower non-quality costs

Reduce scrap, rework, and warrantee claims, lowering cost of poor quality by 40%.

Create design variants faster
Decrease service overhead

Achieve up to an 80% drop in service calls and emails related to parts identification.

Capabilities for success in PLM for engineering

For manufacturers embarking on digital transformation, PLM provides a solid foundation for the smart, connected enterprise by enabling a digital thread of information.
Alex Theo Company Inc
Engineering Services